What Is a Customer Service Solution?
Maximising sales and revenue is one of the most important goals of any organisation. Studies have shown that one of the best ways to do that is to increase customer satisfaction along with product quality. According to Hubspot, 93% of customers are likely to make repeat purchases with a company that provides excellent customer service. […]
What Makes a Good Case Manager?
Case management is a collaborative process of planning, implementation, coordination and evaluation of options and services. Case management solutions traditionally assisted law firms, banks and healthcare providers. But today, case management has become an integral part of all major businesses that deal directly with end-consumers and intermediaries. A case manager navigates each step of a […]
What is a Case Management Workflow?
A Case Management Workflow is the logic, process or method your business uses for resolving issues. Issues can have many sources. For instance, they can be raised by customers, partners or internal staff. Getting business logic right is difficult. So, with Planet Crust’s Case Management, we go out of our way to make it easier […]
Crust 2019.12 brings new applications and features
11 December 2019 Cork, Ireland Crust Technology is excited to announce a new release of Crust, the open-source Salesforce alternative. This is a major release of Crust which includes new applications, such as Crust Service Solution, and a long list of new features and improvements. What’s new in Crust 2019.12? New Crust applications: Crust Service […]
Crust Technology Announces “Crust Service Solution”
16 July 2019 Cork, Ireland Crust Technology, the driving force behind the most advanced open source CRM in the world and the No. 1 private cloud alternative to Salesforce, has announced the upcoming release of Crust Service Solution. Crust’s Service Solution will deliver the following feature set: Agent console with 360 degree view of any customer […]
