What Is Case Management?
Case management is defined as the collaborative process of tracking, monitoring, analyzing, and evaluating case data, available services, and procedures related to a particular case. This could include a wide variety of settings such as healthcare, rehabilitation, nursing, law, and more. Case management software can help businesses automate and streamline various aspects of the case […]
What Makes a Good Case Manager?
Case management is a collaborative process of planning, implementation, coordination and evaluation of options and services. Case management solutions traditionally assisted law firms, banks and healthcare providers. But today, case management has become an integral part of all major businesses that deal directly with end-consumers and intermediaries. A case manager navigates each step of a […]
What is Sales Force Automation in CRM?
CRM is a broad domain. It touches every industry and there’s not such thing as a one-size-fits-all solution. Sure, you can get a CRM for free. But the big question is whether you can get it to do what you want. Sales Force Automation specifically addresses the parts of the sales process your team needs […]
What is a Case Management Workflow?
A Case Management Workflow is the logic, process or method your business uses for resolving issues. Issues can have many sources. For instance, they can be raised by customers, partners or internal staff. Getting business logic right is difficult. So, with Planet Crust’s Case Management, we go out of our way to make it easier […]
Crust 2019.12 brings new applications and features
11 December 2019 Cork, Ireland Crust Technology is excited to announce a new release of Crust, the open-source Salesforce alternative. This is a major release of Crust which includes new applications, such as Crust Service Solution, and a long list of new features and improvements. What’s new in Crust 2019.12? New Crust applications: Crust Service […]
