What is customer retention?
Every company wants to grow, and an important aspect of business growth is customer retention. Just a 5% boost in customer retention can increase a company’s profits by 25% to 95%. With such high returns of investment, it is no wonder that companies are investing in the best customer retention tools and strategies they can […]
What does an HR department do?
Even with the sudden surge in automation and machine learning, human resource still remain an indispensable part of organizations. With only 14% of departments daring to invest in artificial intelligence, humans continue to be at the centre of all corporate functions and emotional intelligence continues to be one of the most influential features of employee […]
What is a tree menu?
An application is of no use if it takes hours for the users to find the content they need. With 94% of consumers demanding easy navigation on websites, instant navigation options are crucial for having successful apps and websites. Thankfully, digital menus eliminate this crippling need to scroll through lines of data to find the […]
What are price books?
With globalization reigning over the business world, companies have started expanding their reach internationally. But this market diversification has led to many production and distribution challenges. The cost of selling is not the same across the globe, nor is it the same for different sectors. To tackle these challenges, price books are used. Price books […]
How can you work remotely with open-source?
Remote work has become a necessity in the corporate world. With the pandemic giving way to a striking shift in the corporate paradigm, organisations are now favouring remote work over office work. Just today, Salesforce announced that they’ll give their employees the possibility of working from home permanently. But while an onlooker will simply attribute […]
What is a Kanban Board?
Workflow modelling and automation is the future of process management in the corporate world. But, the first step to automation strategy is visualization and planning. This is where a Kanban Board comes in. An enormously efficient tool for workforce planning and execution, kanban boards also serve as powerful communication tools. They can increase team productivity, […]
What is the definition of a Smart City?
Over the past few years, smart cities have dominated conversations revolving around revolutionizing economic growth, local geographical development accessibility. But even with global spendings on smart cities exceeding massive figures like 608 billion USD, the exact meaning of smart cities is still unknown to many. A smart city is a regional area that uses electronic […]
What is the Difference Between the Low-Code and No-Code Platforms?
The main difference between Low-Code and No-Code Platforms is that in Low-Code platforms you can use code in certain areas, giving you more flexibility and power. So, let’s dive into each platform with some more details. Technology lies at the crux of the 21st-century world. No sector can survive without the means of digitization. Technology […]
Why do you need a case management solution?
Gone are the days when case management solutions only served lawyers, doctors and bankers. Today, case management impacts all technology-based offices. Considered to be an indispensable branch of customer service, case management systems combine human tasks with electronic workflow. From incoming applications to grievance redressal, you need a case management solution for your business if […]
Meaning of CRM
In today’s competitive market, it is vital to provide your customers with an excellent and unparalleled user experience. Maintaining good customer relationships requires both man and technological power as recording, managing and utilising customer information effectively can be cumbersome if done manually. This is where CRM software come into play. The digital age calls for […]
