What is a Case Management Workflow?
A Case Management Workflow is the logic, process or method your business uses for resolving issues. Issues can have many sources. For instance, they can be raised by customers, partners or internal staff. Getting business logic right is difficult. So, with Planet Crust’s Case Management, we go out of our way to make it easier […]
Why is Customer Relationship Management important?
The 3 main reasons why Customer Relationship Management (CRM) is important are: Up to date information Customer information is always up to date, and easily accessible to all authorised staff. Automation Automation enables the streamlining of complex customer interaction processes, which saves time and reduces errors. Insights Finally, it provides businesses with reporting tools. Understand […]
What is BPMS?
According to Wikipedia, “Business Process Management is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize and automate business processes.” BPMS (Business Process Management Software or System) is a software platform for enabling BPM activities. Managing business processes is at the heart of your work, building […]
How to set up an automated business
As the economic squeeze continues, many businesses will be asking how automation can help them and their staff become more productive, focus their efforts on relationship building and service existing customers more effectively.
What is an Open-Source Low-Code Platform?
It’s a cliché to say by now, but the world has entered stormy economic waters. Spending on information technology is due to decrease for the foreseeable future. Being less expensive than traditional development and often delivering better results, the growth of Low-Code Platforms is about to accelerate even further. Planet Crust offers the premium free […]
Cross-Application and Federated Automation with Corteza Corredor
5 August 2019 Cork, Ireland Planet Crust has announced the impending release of Corteza Corredor, its new backend technology for cross-application and federated workflow automation. “The original philosophical intent behind Planet Crust was for the platform to be a seamless three way marriage between identity, communication and business logic” says Niall McCarthy, CEO of Planet […]
